Sérgio LucianoBack
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Sérgio Luciano

Background

Facilitator, business analyst and developer. One path, three areas.

20+ years between warehouse floor, meeting room, and code. From Brazil to Belgium. The thread hasn't changed: go deep on the problem, understand the whole system, and make change fit the routine of whoever operates.

Sérgio Luciano smiling, wearing a red bandana

How I got here

  1. 2004

    I started in the warehouse: process, waiting, rework. I moved into planning and continuous improvement, and my interest in what stalls work led me to people: facilitation, mediation and Nonviolent Communication.

  2. 2017

    I founded Colibri with my partner: courses, a publishing house and the Grok game, which passed 20,000 copies. With no tech team, I started building the systems the company needed.

  3. 2022

    I moved to Lier, Belgium. I keep working in all three areas: people, processes and technology. Remote, in person here, or hybrid across Europe.

Three areas

  • People→When a conversation is blocking a decision, I listen to each side and lead the group to an agreement with a clear owner.
  • Processes→When operations run on rework and side spreadsheets, I map the real work with the people who do it and redesign what gets in the way.
  • Technology→When routines depend on spreadsheets and manual work, I build the system, automation or integration the team ends up using.

Who I fit with

I work best where there's autonomy, dialogue, and a real problem, not where the answer arrived before the question

What energizes me

  • Ordering complex processes and finding where time and money leak
  • Improving people's relationship with technology and with each other
  • Building tools and flows with impact on whoever operates day to day
  • Sharing what I've learned: workshops, training, listening

What sustains my work

  • Human-centered technology and ethical AI
  • Nonviolent communication and psychological safety
  • Transparency and an open-source mindset
  • Autonomy and shared responsibility

Where I don't work

  • Diagnosis without listening to operations
  • The weapons industry or negative social impact
  • Rigid hierarchy with no room for initiative
  • Profit above human connection and well-being

Languages

  • 🇧🇷Português

    Esse veio de fábrica. Penso, sonho e xingo nesse aqui.

  • 🇺🇸English

    My doors to the world. Good enough to think in it, not just translate.

  • 🇧🇪Nederlands

    Begonnen uit liefde. Nog niet vloeiend, maar ik kom er wel.

  • 🇪🇸Español

    El portugués me dio ventaja, y la aproveché. Hablo bien, a veces con portuñol.

Education

Psychology and human development

  • Postgraduate degree in Jungian psychology

    Dédalus Institute · 2022 - 2024

    Deepening analytical psychology to understand unconscious dynamics, archetypes, and the individuation process, applying this knowledge in human development contexts.

  • Specialization in Jungian psychology

    Dédalus Institute · 2020 - 2022

    The foundation of my studies in a complex view of psychology, focused on the structure of the psyche and the patterns that shape human behavior.

  • Specialization in processwork

    Processwork Institute · 2019

    An approach that allows me to facilitate in-depth dialogues, working with the wisdom that emerges from conflicts and tensions to catalyze individual and collective change.

Management and business

  • Google Advanced Data Analytics Certificate

    Google / Coursera · 2026–present

    Advanced data analytics certification by Google: statistics, Python, machine learning and visualization applied to real problems.

  • Specialization in social business

    Fundação Dom Cabral · 2014

    Study on impact business models, focused on creating sustainable solutions for social challenges. (Incomplete training).

  • Postgraduate degree in business administration

    Fundação Getulio Vargas · 2010 - 2011

    Structuring my business vision based on management and strategy, allowing me to apply a business lens to social impact projects.

  • Bachelor's degree in logistics

    Brazilian Institute of Advanced Technology · 2004 - 2006

    Where my journey with systems thinking began, applying logic and optimization to complex process chains. The foundation of my ability to analyze and structure systems.

Leadership and communication

  • Warriors without weapons, social entrepreneurship

    Elos Institute · 2014

    Immersion in social mobilization and community action methodologies. A training that shaped my ability to see and enhance existing resources in any group.

  • Leadership for young leaders

    Intento & A Dream for the World Institute · 2013

    Immersion focused on self-awareness and developing authentic leadership, centered on listening and the ability to inspire collective action.

  • Master Coach Certified

    Brazilian Institute of Coaching · 2011

    Full IBC path: self, business, and master levels. I have sharp critiques of the coaching market, but I take a lot from it, separating the wheat from the chaff in everything I do.

Extras

Next step

If you want to know whether we are a fit, bring me a real challenge. In the first conversation I’ll dig into it and share what I see.

Sérgio Luciano

Facilitator, business analyst, and developer. Lier, Belgium.

Personal

Colibri

© 2026 Sérgio Luciano. All rights reserved.