Process mapping
I follow the people who do the work and map the current and future process, in BPMN when the complexity calls for it.
Processes · Business and process analysis
I find out how work really gets done and redesign what makes the operation lose time, money or information.
Twenty years across logistics, NGOs and running my own business, from the warehouse floor to continuous improvement at a multinational.
When to call me
- Operations depend on side spreadsheets and on the few people who “know how it’s done”.
- Each department describes the same process differently.
- You are about to implement or replace a system and still don’t know what it needs to do.
- The numbers don’t match across systems, and nobody trusts the report.
What I do
Requirements and business rules
I gather needs with each department and write requirements, rules and acceptance criteria the technical team can build and test.
Bridge between business and system
I follow the configuration with the vendor or tech team and test with the people who will use it before go-live.
KPIs and procedures
I define what to measure, build reports from the data you already have and write procedures with the people who will follow them.
Tools
BPMNPipefyNotionGoogle SheetsExcel/VBASQLSAPWMSTMSExperience in processes
Phomenta
Brazilian organization that accelerates small and medium-sized NGOs
- I documented the teams’ informal routines and spreadsheet logic as workflows, rules and system requirements.
- I redesigned the selection process for the acceleration programs.
- I mapped the information flows of a project with a public institution.See in portfolio
- I structured the NGO maturity assessment model.See in portfolio
- I am restructuring the organization’s processes to run on Pipefy.
Colibri
Training company on listening and dialogue, with courses, a publishing house and games, which I founded
- I ran the company’s entire operation without staff: sales, finance, contracts, royalties, inventory, distribution and customer service.
- I organized the logistics of in-person courses in several cities.
Panalpina (now DSV)
Swiss multinational in logistics and international freight
- I mapped logistics processes across the Brazilian operation.
- I built branch performance indicators from WMS, TMS and SAP data.
- I coordinated continuous improvement and procedure reviews across branches.
- I led the internal project required for the operation’s certification.
- I recovered the Peru branch’s inventory with the local team: recount, SAP reconciliation and process correction.See in portfolio
WOW Nutrition
Brazilian nutrition and supplements manufacturer
- I controlled warehouse stock: inbound, outbound and picking.
- I took part in implementing the warehouse management system (WMS).
- I designed the annual inventory for the financial statements, in a system with no inventory module.See in portfolio
City of São José dos Campos
Municipal Department of Education
- I controlled inventory and assets across the city’s public schools.
When it goes further
When the analysis shows a tool is missing, I build it. When the problem is between people, I lead the conversation.