People · Facilitation and mediation

I facilitate groups and mediate conflicts so teams can make decisions together again.

For more than ten years I have worked with listening, dialogue and conflict in education networks, NGOs, cooperatives and my own training company.

When to call me

An important topic disappears from the agenda every time it comes up.
Two people or departments can no longer work together.
A change was announced, and the team didn’t buy in.
The team wants to learn listening and feedback by practicing with situations from its own work.

I talk to each side separately and then lead the conversation between them until there is an agreement on how to move forward.

I design and lead meetings, workshops and large-group sessions where the group has to decide together.

I run confidential interviews with the team and deliver a report on the patterns that hold the work back.

I teach listening, feedback and Nonviolent Communication, from one day to six months, practicing with real situations.

Worker cooperative in Antwerp, Belgium

With Mari Vermander, I conducted confidential interviews about communication and feedback among the members.
I gave the group a report on the patterns that emerged.
I facilitated the session in which the cooperative created its feedback agreements and followed up as they tested them in daily work.See in portfolio

Training company on listening and dialogue, with courses, a publishing house and games, which I founded

I created and led The Art of Listening, a six-month program in facilitation and mediation.See in portfolio
I published the Brazilian edition of Grok, a card game for practicing empathy in groups, with materials for facilitators.See in portfolio
I translated and edited books on Nonviolent Communication, power and privilege.
I worked with leaders and teams on conflict mediation and organizational communication.

Brazilian organization that accelerates small and medium-sized NGOs

I facilitated large-group and affinity-group sessions with the NGOs in an institutional development program.

One of Brazil’s largest vocational education networks

I designed and led the listening and Nonviolent Communication program for the network’s educators and staff, in several cities across the state.See in portfolio

Social impact channel of UOL, one of Brazil’s largest news portals

When it goes further

When the conversation shows that the problem lies in the process or the tool, I continue with process analysis or technology.